Effective Date: 1-September-2025
Company Name: Downtown
Website: www.downtownofficial.com

1. Introduction

This Privacy Policy explains how Downtown (“we”) collects, uses, shares, and protects personal information from users (“Customer” or “you”) of our Website and services.

2. Information We Collect

  • Personal Identifiers: Name, email, phone number, billing/shipping addresses
  • Payment Information: Processed via third-party providers (not stored by us)
  • Commercial Information: Purchase history, order details, preferences
  • Technical Information: IP address, browser type, cookies, usage data

3. Use of Information

We use collected information to:

  • Process and fulfill orders
  • Communicate with you regarding purchases or inquiries
  • Provide marketing communications (where permitted)
  • Improve Website, products, and services
  • Prevent fraudulent or unauthorized activities

4. Disclosure of Information

We may share information with:

  • Third-party service providers (payments, logistics, etc.)
  • Legal authorities as required
  • Successors in the event of merger, acquisition, or sale

We do not sell personal information to third parties.

5. Cookies and Tracking

Our Website uses cookies to improve experience and performance. You may disable cookies, but some features may not work properly.

6. Data Retention

We retain data only as long as necessary for the purposes outlined or as required by law.

7. Data Security

We use reasonable security measures, but no system is 100% secure. We cannot guarantee absolute security.

8. Your Rights

Depending on applicable law, you may:

  • Access your personal data
  • Request correction/deletion
  • Object or restrict processing
  • Withdraw marketing consent

Contact us at info@downtownofficial.com to exercise these rights.

9. Children’s Privacy

We do not knowingly collect information from individuals under 16. If discovered, such data will be deleted.

10. International Transfers

If you access the Website outside Pakistan, your information may be transferred to jurisdictions with different data protection laws.

11. Amendments

We may update this Privacy Policy at any time. Material changes will be posted with an updated “Effective Date.”

12. Contact Information

Email: info@downtownofficial.com
Phone: +92 423 455 0614
Address: Commercial Plaza, 026 Raya Fairways, Commercial Sector M, DHA Phase 6, Lahore, Pakistan